What will it take to get real change into management behaviour

Reflecting on current approaches to change management brings me back to a consideration of motivation theory. Whether on an MBA course or on HR most management and HR professionals will have come across Maslow’s Hierarchy of Needs and MacGregor’s Theory X / theory Y model. Later research has only strengthened the evidence of a wide range of motivational factors. It is one of the oddities of modern management practice that, no matter how much evidence there is of the dysfunctionality of an instrumental view of employee motivation, our everyday practice remains firmly locked in the old model. Our reward and performance management techniques assume that employees will work harder and do better for the organisation if they have rewards for their results. There is a lot of evidence that shows this it to be a highly questionable assumption.

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